The Service desk represents the central point of contact for all customer support- and maintenance-related requests
- 6 service locations; 2 territories (Croatia, Slovenia)
The multilingual service provides fast processing and resolution of store-related IT issues according to established escalation procedures
Support for end users is offered through
- direct contact by means of telephone
- electronic mail
- remote access
The service desk also supplies technical and service-related information, and comprehensive reporting.