Project title:

  • Improving customer service efficiency of POINTER d.o.o.


  • POINTER d.o.o. za informatičke djelatnosti, usluge i trgovinu

Project objective (purpose):

  • The objective (purpose) of the project “Improving customer service efficiency of POINTER d.o.o.” is to optimize human resources management, finance and accounting, asset management, sales, strategic planning, risk management and other business processes, to strengthen the market position, increase competitiveness and business efficiency of POINTER d.o.o through the implementation of information and communication technology, the procurement of hardware and the implementation of service management, asset and project management software (OTRS/ITIL).

Project implementation period:

  • 07.10.2019. – 07.02.2020.

Total project value:

  • 445.300,00 Kn

EU funding amount:

  • 164.700,00 Kn

The project is co-financed by the European Union from the Fund:

  • European Regional Development Fund
    Operational Program “Cohesion Fund 2014-2020”

Contact person:

  • Branko Zecevic, director
    branko.zecevic @

Useful links:

Page content is the sole responsibility of POINTER d.o.o.