The Service desk represents the central point of contact for all customer support- and maintenance-related requests

  • 7 service locations; 2 territories (Croatia, Slovenia)
  • 1 service location in preparation (Serbia)

The multilingual service provides fast processing and resolution of store-related IT issues according to established escalation procedures

  • Croatian
  • Slovenian
  • English
  • German

Support for end users is offered through

  • direct contact by means of telephone
  • electronic mail
  • remote access

The service desk also supplies technical and service-related information, and comprehensive reporting.