Hybrid Self-Checkouts

The retail sector is going through a significant transformation, driven by new technologies and changes in consumer behaviour. From mobile transactions/payments to autonomous checkouts, today’s consumers seek versatility, prioritize efficient and convenient shopping, and prefer stores that provide a quick and easy checkout experience. Since “time = money,” retailers must offer multiple payment options to satisfy a variety of customer needs and preferences and ultimately increase customer satisfaction and loyalty.

We highlight three types of checkout solutions:

• Assisted – direct assistance from store staff; staff guides through scanning, packaging and payment processing
• Semi-assisted – customers scan/pack/pay independently but can get help from staff if needed
• Unassisted – customers make a transaction independently without the direct help of an employee, usually through self-checkout kiosks or mobile scanning apps

Each approach caters to different customer preferences and needs, allowing retailers to optimize the checkout experience for increased efficiency and satisfaction. Self-service, i.e. unassisted options are becoming more and more widespread, offering benefits for customers, as well as saving benefits for merchants, as they increase the operational efficiency of the store.

Are there any hybrid solutions?

Diebold Nixdorf EASY ONE is an example of the versatility of modern checkout solutions, which earned it the designation of a hybrid model. This innovative system combines elements of traditional checkouts with staff and self-service options, offering retailers a flexible and adaptable solution to meet customer needs.

With EASY ONE, retailers can easily switch between employee and self-service checkout modes, optimizing resource allocation based on customer flow and preferences. For example, during “peak hours”, the system can operate as a fully staffed cash register, providing personalized customer service and support. However, during quieter hours and less crowding, the system can quickly turn into self-service – the customer completes the transaction independently and shortens the waiting time.

Additionally, EASY ONE’s modular design allows easy adaptation to different store layouts and operational requirements, ensuring an efficient and customized checkout experience for merchants and customers.

For more information about the EASY ONE visit https://pointer.hr/systems/self-service-systems/diebold-nixdorf-easy-one/